FAQ

Please note that we cannot specify the delivery company.

Delivery will be via Sagawa Express or Yamato Transport, depending on the product.

We will send you a shipping completion email once the product shipping procedure has been completed.

The email will include a tracking number, so you can check the delivery status using the parcel inquiry service below.

Sagawa Express parcel inquiry service: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Kuroneko Yamato parcel inquiry service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

In-stock items will be delivered in as little as 2-3 days.

Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.

Generally, we will ship your order as soon as all items are available, but if a product is found to be defective during inspection or if the product is out of stock, we will ship the next available item.

In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox.

If you cannot find an email from us, please contact us at info@randy-online.jp .

*We may inquire about the shipping period of the product, but please understand the shipping period before purchasing.

[Items within the storage period]

If you are not at home when the package is delivered, a missed delivery notice will be left. Please contact the contact information on the missed delivery notice and we will resend the package.

*If the name of the person placing the order is different from the name on the nameplate, or if there is no name on the nameplate, we may not put a missed delivery slip. Thank you for your understanding.

[Items that have expired due to long-term absence etc.]

If the item is returned to our warehouse, it will be re-delivered at the customer's expense.

*We apologize for the inconvenience, but please contact the delivery company (Yamato Transport or Sagawa Express) yourself and let them know that you would like to have the item redelivered.

Changes can be made before the product is shipped.

We apologize for the inconvenience, but please contact us using the inquiry form to let us know the correct shipping address.

*There may be cases where your order is shipped out before the deadline. We ask for your understanding.

We are unable to process your order after the product has been shipped, so please contact the delivery company (Yamato Transport or Sagawa Express) yourself.

We apologize for keeping you waiting for so long.

The arrival and shipping dates may vary depending on the manufacturer's circumstances and traffic conditions.

If you have not received a shipping completion email from us within 1.5 months after purchasing the product, please contact us using the inquiry form.

We cannot specify a delivery date.

Once the product shipping procedure has been completed, we will send you an email notifying you that your order has been shipped. Please contact the delivery company (Yamato Transport or Sagawa Express) yourself.

Once the product has been handed over to the delivery company, we will send you a shipping completion email with a tracking number.

We sincerely apologize for any inconvenience caused. Please understand that we cannot respond to inquiries after your order has been completed.

We take great care in packaging and shipping, but if you receive a product different from the one you ordered or a defective product, please contact us immediately within 5 days of receiving the product.

We will exchange or refund the product. Please note that in the unlikely event that the item is not in stock, we may have to refund your money or exchange it for another item.

*For details, please see "Cancellation, Return, and Exchange" in the User Guide.

Please note that we cannot accept [exchanges/refunds] if any of the following conditions apply:

1. Issues inherent in overseas products

2. Returns and exchanges due to customer convenience (color, size, different from what you expected, etc.)

3. Items that have been delivered more than 5 days ago

4. Products that are not returned within 10 days of arrival

5. Products that show signs of wear or have been altered, washed, or dry-cleaned

6. Products that have acquired odors, stains, or scratches while in the customer's possession

7. Items without tags

8. Sale items and lucky bag items

9. If the packaging bag is lost or destroyed (if there is no round seal QC number)

10. Products returned without prior notice

11. In the event of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All items are brand new, but since we are selling them at a low price at a loss, there may be unavoidable reasons for this.

For buttons that have come off, except for recessed buttons, please attach them yourself. For minor fraying, please cut them off yourself.

・info@randy-online.jp

We sincerely apologize for any inconvenience caused by our mistake.

If the product you receive is defective, we will exchange it for a good product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

For defective product procedures, please contact us using the inquiry form and include your name, order number, product photo, and QC code sticker.

We will check and respond as soon as possible.

We sincerely apologize for any inconvenience caused by our mistake.

If the product you received is the wrong one, we will exchange it for the correct product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

For the return procedure, please contact us using the inquiry form and include your name, order number, product photo, and QC code sticker.

We will check and respond as soon as possible.

Domestic (excluding Hokkaido and Okinawa) 780 yen (tax included)
Hokkaido and Okinawa (remote islands and some areas): 1,000 yen (tax included)

If you purchase over 15,000 yen, we will deliver your order free of charge nationwide.

You can use the following payment methods.

·pay by a credit card

The following four credit cards are available:

VISA/Master Card/JCB/American Express

・Amazon Pay

・LINE PAY

・PayPay

・Apple Pay

・Google Pay

・atone next month payment (convenience store, direct debit)

・Pay Later (convenience store, direct debit, bank transfer)

We are very sorry, cash on delivery payment is not available.

Only electronic receipts can be issued.

After the product has been shipped, you can download it yourself from your My Page.

Alternatively, the shipping notification email will contain a receipt link which you can download from.

We apologize for the inconvenience, but please contact us via the inquiry form if you wish to cancel your membership.

You can change your address yourself by logging in to "My Page" and clicking "Check postal address."

If you would like to change your email address or other information, please contact us using the inquiry form.

There may be an error in the email address you registered when placing your order, or your order may have ended up in your spam folder.

Please check your spam folder once again.

When we contact you, we will send it from [ info@randy-online.jp ], so please specify the domain.

Once you have registered as a member, you can also check your order details, delivery address, and other information from your "My Page."

Once your order has been successfully completed, an automatic email with the subject "Order Confirmation" will be sent to the email address you provided when placing your order.

Please check your order details there.

Once you have registered as a member, you can also check your details from "My Page."

Please first check our FAQs, and if your question is not answered, contact customer support.

We are closed for inquiries on Saturdays, Sundays, and holidays.

We will respond to your inquiries on weekdays as we operate.

Please note that it may take 2-3 business days for us to respond.

Please note that for inquiries that require confirmation with the manufacturer, it may take longer than usual for us to respond.

If your inquiry is accepted normally, we will reply within 3 business days. If you do not receive an email, the following may be the cause.

・Incorrect address input

・Spam mail protection is in place

We apologize for the inconvenience, but please check your email address and contact us again, or unblock the domain [ info@randy-online.jp ].

[About immediate delivery]

Products with [Ready to ship] in the product title will be delivered within 2-3 days.

[About pre-order items]

All products that do not have [Ready for immediate delivery] written in the product title are pre-order items.

It will take approximately 2 weeks to 1.5 months for shipping.

Please note that we do not provide gift packaging services.

Please note that the product images may differ slightly from the actual product in terms of specifications, processing, size, etc.

In addition, depending on the settings and characteristics of your monitor, there may be slight differences in color compared to the actual product. Please be aware of this before purchasing.

We sincerely apologize for any inconvenience caused by our mistake.

If the product you receive is defective, we will exchange it for a good product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

For defective product procedures, please contact us using the inquiry form and include your name, order number, product photo, and QC code sticker.

We will check and respond as soon as possible.

Product prices may change without notice, but please note that we cannot accept price changes after purchase.

Please note that if the size worn by the model is not listed on the product page, we are unable to respond as there is no indication from the manufacturer of the size worn by the model.

[When purchasing both ready-to-ship and pre-order items]

We will ship out products that are in stock immediately first.

The remaining products will be shipped from overseas, so shipping will take approximately 2 weeks to 1.5 months.

[If you purchased two pre-order items but only received one]

Generally, we will ship your order as soon as all items are available, but if a product is found to be defective during inspection or if the product is out of stock, we will ship the next available item.

In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox.

If you do not receive an email from us, please contact us at info@randy-online.jp .

Once your order has been successfully completed, an automatic email with the subject "Order Confirmation" will be sent to the email address you provided when placing your order.

Please check your order details there.

Once you have registered as a member, you can also check your details from "My Page."

<Cause>

If you don't receive an email, it may be for the following reasons:

・Incorrect address input

・Spam mail protection is in place

We apologize for the inconvenience, but please check your email address and contact us again, or unblock the domain [ info@randy-online.jp ].

We do not sell in-stock items, but sell to order.

Therefore, please be aware that inventory is highly fluid and that the product may be out of stock after you have purchased it.

If an item is out of stock after purchase, we will refund the product price or exchange it for an item of the same value.

We are very sorry. We cannot accept cancellations, returns or exchanges after an order has been confirmed.

*For details, please see "Cancellation, Return, and Exchange" in the User Guide.

We are very sorry, but we are unable to change your order after it has been confirmed.

When ordering, please make sure to check the size, color, and quantity carefully before purchasing.

We kindly ask for your understanding.