FAQ

Please note that we cannot specify the delivery company.

Delivery will be via Sagawa Express or Yamato Transport, depending on the product.

We will send you a shipping completion email once the shipping procedure for your product has been completed.

The email will include a tracking number, so you can check the delivery status using the parcel inquiry service below.

Sagawa Express parcel inquiry service: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Kuroneko Yamato parcel inquiry service: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

In-stock items will be delivered in as little as 2-3 business days.

Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.

Generally, we will ship your order as soon as all items are available, but if any items are found to be defective during inspection or are out of stock, we will ship the items that are ready first.

In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox.

If you are unable to receive an email from us, please contact us at info@randy-online.jp .

*We may ask you about the shipping period for products, but please understand this before purchasing.

[Items within the storage period]

If you are not at home when the delivery is made, a notice will be left, so please contact the contact information on the notice and we will resend the item.

*Please note that if the name of the person placing the order differs from the name on the nameplate, or if there is no name on the nameplate, we may not leave a missed delivery notice.

[Items that have passed their storage period due to a long absence, etc.]

If the item is returned to our warehouse, it will be re-delivered at the customer's expense.

*We apologize for the inconvenience, but please contact the delivery company (Yamato Transport or Sagawa Express) yourself and let them know that you would like to have the item redelivered.

Changes can be made before the product is shipped.

Please contact us using the inquiry form to let us know the correct shipping address.

*Please note that there may be cases where your order is shipped out of order.

We are unable to process your order after the product has been shipped, so please contact the delivery company (Yamato Transport or Sagawa Express) yourself.

We sincerely apologize for keeping you waiting for so long.

The arrival date and estimated shipping date may vary depending on the manufacturer's circumstances and traffic conditions.

If you have not received a shipping confirmation email from us within 1.5 months of purchasing the product, please contact us using the inquiry form.

We cannot specify a delivery date.

Once the shipping procedure for your product has been completed, we will send you an email informing you that the product has been shipped. Please contact the delivery company (Yamato Transport or Sagawa Express) yourself.

Once the product has been handed over to the delivery company, we will send you a shipping completion email containing a tracking number.

We sincerely apologize for any inconvenience caused. Please understand that we cannot respond to inquiries after an order has been placed.

Yes, it is possible. Shipping to overseas destinations will be based on the regulations of "World Shopping Biz".

International shipments will be shipped based on the regulations of "world shopping biz".

We take great care in packaging and shipping, but if you receive a product that is different from the one you ordered or a defective product, please contact us immediately within 5 days of receiving the product.

We will exchange or refund the product. Please note that if the replacement item is out of stock, we may have to refund you or exchange it for another item.

*For details, please see "Cancellations, Returns, and Exchanges" in the User Guide.

Please note that we cannot provide an exchange or refund if any of the following conditions apply:

1. Issues inherent in overseas products

2. Returns and exchanges due to customer convenience (different color, size, image, etc.)

3. Items that have been delivered more than 5 days ago

4. Products that are not returned within 10 days of arrival

5. Items that show signs of wear, or have been altered, washed, or dry cleaned

6. Products that have acquired odors, stains, or scratches while in the customer's possession

7. Items without tags

8.Sale items and lucky bag items

9. If the packaging bag is lost or discarded (if the product number sticker is missing)

10. Products returned without prior notice

11. In the event of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All products are new, but due to the nature of the product, these may occur unavoidably.

If there are any detached buttons, please attach them yourself (except for recessed buttons). If there are any minor fraying, please cut them off yourself.

・info@randy-online.jp

We sincerely apologize for any inconvenience caused by our mistake.

If the product you receive is defective, we will exchange it for a good product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

For procedures regarding defective products, please contact us using the inquiry form, including your name, order number, product photo, and product number sticker.

We will check and respond as soon as possible.

We sincerely apologize for any inconvenience caused by our mistake.

If the product you received is the wrong one, we will exchange it for the correct product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

To return the product, please contact us using the inquiry form and include your name, order number, product photo, and product number sticker.

We will check and respond as soon as possible.

Nationwide flat rate of 660 yen (tax included)

Free shipping nationwide for purchases over 20,000 yen.

You can use the following payment methods.

・Credit card payment

The following four credit cards are available:

VISA/Master Card/JCB/American Express

・LINE PAY

・PayPay

・Merpay

・Apple Pay

・Google Pay

・atone next month payment (convenience store/direct debit)

・Pay later (convenience store, direct debit, bank transfer)

We are very sorry, but cash on delivery payment is not available.

Only electronic receipts can be issued.

Once the product has been shipped, you can download it yourself from your My Page.

Alternatively, a receipt link will be attached to the shipping notification email, so you can download it from there.

We apologize for the inconvenience, but please contact us using the inquiry form to let us know that you wish to cancel your membership.

You can change your address yourself by logging in to "My Page" and clicking "Check postal address."

If you wish to change your email address or other details, please contact us using the inquiry form.

There may be an error in the email address you registered when placing your order, or your order may have ended up in your spam folder.

Please check your spam folder once again.

When we contact you, we will send it from [ info@randy-online.jp ], so please specify the domain.

Once you have registered as a member, you can also check your order details, delivery address, etc. from your "My Page."

Once your order has been successfully completed, an email with the subject "Order Confirmation" will be automatically sent to the email address you registered when placing your order.

Please check your order details there.

After registering as a member, you can also check your details on "My Page."

Please check the FAQ first, and if the problem is not resolved, contact customer support.

We are closed for inquiries on Saturdays, Sundays, and public holidays.

We will respond to your inquiries on weekday business days.

Please note that it may take 2-3 business days for us to respond.

Please note that for inquiries that require confirmation with the manufacturer, it may take longer than usual for us to respond.

If your inquiry is accepted successfully, we will reply within three business days. If you do not receive an email, the following may be the cause.

・Incorrect address input

・Spam mail protection measures are in place

We apologize for the inconvenience, but please check your email address and contact us again, or unblock the domain [ info@randy-online.jp ].

[About immediate delivery]

Products with "Ready to ship" in the product title will be delivered within 2-3 days.

[About pre-order items]

All products that do not have [Ready to ship] written in the product title are pre-order items.

It will take approximately 2 weeks to 1.5 months for shipping.

Please note that we do not provide gift wrapping services.

Please note that the product images shown are sample products and may differ slightly in specifications, processing, size, etc. from the actual product.

Please note that due to the settings and characteristics of your monitor, there may be slight differences in color compared to the actual product.

We sincerely apologize for any inconvenience caused by our mistake.

If the product you receive is defective, we will exchange it for a good product.

If we do not have any stock available for exchange, we will exchange it for another product or provide a refund.

We will cover the shipping costs for the return.

For procedures regarding defective products, please contact us using the inquiry form, including your name, order number, product photo, and product number sticker.

We will check and respond as soon as possible.

Product prices may change without notice, but please note that we cannot accept price changes after purchase.

If the size worn by the model is not listed on the product page, please note that we cannot respond as we have not received any instructions from the manufacturer regarding the size worn by the model.

[When purchasing instant delivery and pre-order items together]

We will ship out products that are in stock first.

The remaining items will be shipped from overseas and will take approximately 2 weeks to 1.5 months to be delivered.

[If you purchased two pre-order items but only received one]

Generally, we will ship your order as soon as all items are available, but if any items are found to be defective during inspection or are out of stock, we will ship the items that are ready first.

In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox.

If you are unable to receive an email from us, please contact us at info@randy-online.jp .

Once your order has been successfully completed, an email with the subject "Order Confirmation" will be automatically sent to the email address you registered when placing your order.

Please check your order details there.

After registering as a member, you can also check your details on "My Page."

<Cause>

If you do not receive an email, the following may be the cause:

・Incorrect address input

・Spam mail protection measures are in place

We apologize for the inconvenience, but please check your email address and contact us again, or unblock the domain [ info@randy-online.jp ].

We do not sell stock, but sell to order.

Therefore, please be aware that inventory is highly fluid and that the product may be out of stock after you have purchased it.

If an item is out of stock after purchase, we will refund the purchase price or exchange it for an item of the same value.

We sincerely apologize, but we cannot accept cancellations, returns, or exchanges after an order has been confirmed.

*For details, please see "Cancellations, Returns, and Exchanges" in the User Guide.

We are very sorry, but we are unable to change your order after it has been confirmed.

When ordering, please make sure to check the size, color, and quantity carefully before purchasing.

We kindly ask for your understanding.