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Store name
Randy
Product price
Display by product
Required fees other than the product price
・Consumption tax
・Domestic (excluding Hokkaido and Okinawa) 780 yen (tax included)
Hokkaido and Okinawa (remote islands and some areas): 1,000 yen (tax included)
・NP deferred payment fee
At convenience stores, until the 10th, 356 yen (tax included)
Bank transfer: up to 10 days, transfer fees vary depending on the financial institution
Cancelling an order, returning or exchanging a product
・We cannot accept cancellations of orders or returns or exchanges of products due to customer convenience. Thank you for your understanding.
・We take great care in packaging and shipping, but if you receive a product different from the one you ordered or a defective product, please contact us immediately within 5 days of receiving the product.
We will exchange the product. However, please note that if the item is not in stock, we may have to refund your money or exchange it for another item.
・Please note that we cannot accept [exchanges/refunds] if any of the following conditions apply:
1. Issues inherent in overseas products
2. Returns and exchanges due to customer convenience (color, size, different from what you expected, etc.)
3. Items that have been delivered more than 5 days ago
4. Products that are not returned within 10 days of arrival
5. Products that show signs of wear or have been altered, washed, or dry-cleaned
6. Products that have acquired odors, stains, or scratches while in the customer's possession
7. Items without tags
8. Sale items and lucky bag items
9. If the packaging bag is lost or destroyed (if there is no round seal QC number)
10. Products returned without prior notice
11. In the event of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All items are brand new, but since we are selling them at a low price at a loss, there may be unavoidable reasons for this.
*If the button is not a recessed type, please attach it yourself. If there is minor fraying, please cut it off yourself.
[Product return and exchange procedure desk]
info@randy-online.jp
Payment Method
・Credit card payment
The following four credit cards are available:
VISA/Master Card/JCB/American Express
・Amazon Pay
・LINE PAY
・PayPay
・Apple Pay
・Google Pay
・Carrier billing
・atone next month payment (convenience store/direct debit)
・Pay Later
Payment deadline
・Credit card
You will be charged at the time of purchase/shipping of the product.
・Apple Pay/Google Pay
You will be charged at the time of purchase/shipping of the product.
・Payment by NP deferred payment
The invoice will be sent by mail separately from the product, and payment is required within 14 days of issue.
About Shipping
In-stock items will be delivered in as little as 2-3 days.
Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.
Please note that in the event of a large number of orders, product delivery status, delivery company busy periods, the year-end and New Year holidays, or inclement weather, delivery and traffic conditions may delay delivery by around one month.
*Both are based on business days. Orders and shipping are not available on Saturdays, Sundays, public holidays, or long holidays (New Year's holidays, Lunar New Year, Golden Week, Obon, etc.).
others
Please be sure to read the "User Guide" and "Privacy Policy" before making a purchase.
Contact Us
TEL: 050-5805-0815 *We do not accept inquiries over the phone.
Email:info@randy-online.jp
Business hours: Weekdays 10:30-18:30
Name of business operator
Company name: Toiro Co., Ltd.
Person in charge: Yukiko Harada
Address: 150-0043
Shibuya Dogenzaka Tokyu Building 2 FC, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo
Business hours: Weekdays 10:30-18:30