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Disclosure based on the Specified Commercial Transactions Act

Disclosure based on the Specified Commercial Transactions Act

Store name

Randy

Product price

Display by product

Required fees other than the product price

・Consumption tax

・Nationwide flat rate of 660 yen (tax included)

・Deferred payment fee

Available at convenience stores until the 10th, 356 yen (tax included)

Bank transfer: up to 10 days, transfer fees vary depending on the financial institution

Cancelling an order, returning or exchanging a product

・We cannot accept cancellations of orders or returns or exchanges of products due to customer convenience. Thank you for your understanding.

- We take great care in packaging and shipping, but if you receive a product that is different from the one you ordered or a defective product, please contact us immediately within 5 days of receiving the product.

We will exchange the product. However, please note that if the replacement item is out of stock, we may refund your money or exchange it for another item.

・Please note that we cannot accept [exchanges/refunds] if any of the following conditions apply.

1. Issues inherent in overseas products

2. Returns and exchanges due to customer convenience (different color, size, image, etc.)

3. Items that have been delivered more than 5 days ago

4. Products that are not returned within 10 days of arrival

5. Items that show signs of wear, or have been altered, washed, or dry cleaned

6. Products that have acquired odors, stains, or scratches while in the customer's possession

7. Items without tags

8.Sale items and lucky bag items

9. If the packaging bag is lost or destroyed (if the round seal QC number is missing)

10. Products returned without prior notice

11. In the case of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All products are new, but due to the nature of the product, these may occur unavoidably.

*If there are any detached buttons, please attach them yourself (except for recessed buttons). If there are any minor fraying, please cut them off yourself.

[Product return and exchange procedure desk]

info@randy-online.jp

Payment Methods

・Credit card payment

The following four credit cards are available:

VISA/Master Card/JCB/American Express

・LINE PAY

・PayPay

・Merpay

・Apple Pay

・Google Pay

・atone next month payment (convenience store/direct debit)

・Pay later

Payment deadline

・Credit card

You will be charged at the time of purchase/shipping of the product.

・Apple Pay/Google Pay

You will be charged at the time of purchase/shipping of the product.

・Payment by NP deferred payment

The invoice will be sent separately from the product and payment must be made within 14 days of issue.

About Shipping

In-stock items will be delivered in as little as 2-3 business days.

Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.

Please note that in the event of a large number of orders, product delivery status, delivery company busy periods, the New Year holidays, or bad weather, delivery and traffic conditions may delay delivery by approximately one month.

*Both are based on business days. Orders and shipping are not available on weekends, national holidays, or long holidays (New Year's, Lunar New Year, Golden Week, Obon, etc.).

others

Please be sure to read the "User Guide" and "Privacy Policy" before purchasing.

Contact Us

TEL: 050-5805-0815 *We do not accept inquiries over the phone.

Email:info@randy-online.jp

Business hours: Weekdays 10:30-18:00

Name of business operator

Company name: Toiro Co., Ltd.

Person in charge: Yukiko Harada

Address: 150-0043

Shibuya Dogenzaka Tokyu Building 2 FC, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo