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Disclosure based on the Specified Commercial Transactions Act

Disclosure based on the Specified Commercial Transactions Act

Store name

Randy

Product price

Display by product

Required fees other than the product price

·consumption tax

・Domestic (excluding Hokkaido and Okinawa) 780 yen (tax included)
Hokkaido and Okinawa (remote islands and some areas): 1,000 yen (tax included)

・NP deferred payment fee

At convenience stores, until the 10th, 356 yen (tax included)

Bank transfer: up to 10 days, transfer fees vary depending on the financial institution

Cancelling an order, returning or exchanging a product

・We cannot accept cancellations of orders or returns or exchanges of products due to customer convenience. Thank you for your understanding.

・We take great care in packaging and shipping, but if you receive a product different from the one you ordered or a defective product, please contact us immediately within 5 days of receiving the product.

We will exchange the product. However, please note that if the item is not in stock, we may have to refund your money or exchange it for another item.

・Please note that we cannot accept [exchanges/refunds] if any of the following conditions apply:

1. Issues inherent in overseas products

2. Returns and exchanges due to customer convenience (color, size, different from what you expected, etc.)

3. Items that have been delivered more than 5 days ago

4. Products that are not returned within 10 days of arrival

5. Products that show signs of wear or have been altered, washed, or dry-cleaned

6. Products that have acquired odors, stains, or scratches while in the customer's possession

7. Items without tags

8. Sale items and lucky bag items

9. If the packaging bag is lost or destroyed (if there is no round seal QC number)

10. Products returned without prior notice

11. In the event of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All items are brand new, but since we are selling them at a low price at a loss, there may be unavoidable reasons for this.

*If the button is not a recessed type, please attach it yourself. If there is minor fraying, please cut it yourself.

[Product return and exchange procedure desk]

info@randy-online.jp

Payment Method

·pay by a credit card

The following four credit cards are available:

VISA/Master Card/JCB/American Express

・Amazon Pay

・LINE PAY

・PayPay

・Apple Pay

・Google Pay

・Carrier billing

・atone next month payment (convenience store/direct debit)

・Pay Later

Due date for payment

·credit card

You will be charged at the time of purchase/shipping of the product.

・Apple Pay/Google Pay

You will be charged at the time of purchase/shipping of the product.

・Payment by NP deferred payment

The invoice will be sent by mail separately from the product, and payment is required within 14 days of issue.

Regarding delivery

In-stock items will be delivered in as little as 2-3 days.

Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.

Please note that in the event of a large number of orders, product delivery status, delivery company busy periods, the year-end and New Year holidays, or inclement weather, delivery and traffic conditions may delay delivery by around one month.

*Both are based on business days. Orders and deliveries are not accepted on Saturdays, Sundays, public holidays, or long holidays (New Year's holidays, Lunar New Year, Golden Week, Obon, etc.).

others

Please be sure to read the "User Guide" and "Privacy Policy" before making a purchase.

Contact Us

TEL: 03-5428-3887 *We do not accept inquiries over the phone.

Email:info@randy-online.jp

Business hours: Weekdays 10:30-18:30

Name of business operator

Company name: Toiro Co., Ltd.

Person in charge: Yukiko Harada

Address: 150-0043

Shibuya Dogenzaka Tokyu Building 2 FC , 1-10-8 Dogenzaka, Shibuya-ku, Tokyo