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Shipping and delivery methods
The delivery company is Yamato Transport or Sagawa Express.
The shipping costs for delivery are as follows:
Nationwide flat rate of 660 yen (tax included)
*Free shipping for purchases over 20,000 yen
Issuance of tracking number: Yes
Date and time specification: Not possible
Delivery company specification: Not possible
Delivery time
In-stock items will be delivered in as little as 2-3 business days.
Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.
- Generally, items will be shipped once all items are available, but if a defect is found in an item during inspection or if an item is out of stock, the first available item will be shipped.
*In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox. If you cannot find the email from us, we apologize for the inconvenience, but please contact us at " info@randy-online.jp ".
*We may ask you about the shipping period for products, but please understand this before purchasing.
Regarding long-term absence
[Items within the storage period]
If you are not at home when the delivery is made, a notice will be left, so please contact the contact information on the notice and we will resend the item.
*Please note that if the name of the person placing the order differs from the name on the nameplate, or if there is no name on the nameplate, we may not leave a missed delivery notice.
[Items that have passed their storage period due to a long absence, etc.]
If the item is returned to our warehouse, it will be re-delivered at the customer's expense.
*We apologize for the inconvenience, but please contact the delivery company (Yamato Transport or Sagawa Express) yourself and let them know that you would like to have the item redelivered.
About international shipping
Unfortunately, we do not ship overseas.
About gift delivery
Unfortunately, we do not offer gift delivery.
About payment methods
The payment methods are as follows:
・Credit card payment ※The following four credit cards can be used.
VISA/Master Card/JCB/American Express
・Apple Pay
・Google Pay
・PayPay
・LINE Pay
・Merpay
・atone next month payment (convenience store/direct debit)
・Pay later
Credit card
The following four credit cards are available:
VISA/Master Card/JCB/American Express
Payment fee: Free
*We are sorry, but we cannot accept installment payments when placing an order. If you would like to pay in installments, please contact your credit card company.
Apple Pay
This is a payment method that allows you to pay using credit card information or electronic money registered as Apple Pay.
Payment fee: Free
*Please note that if you do not proceed to the payment procedure with Apple Pay after confirming your order, your order will not be completed.
Google Pay
This is a payment method that allows you to pay using credit card information or electronic money registered as Google Pay.
Payment fee: Free
*Please note that if you do not proceed to the payment procedure with Google Pay after confirming your order, your order will not be completed.
PayPay
You can pay using PayPay, a smartphone payment service.
Payment fee: Free
*PayPay balance is the only payment method available.
*It will be smoother if you charge your PayPay balance before entering your payment information.
*If you charge after proceeding to the order confirmation screen, or if your PayPay balance is not displayed correctly, refresh the page and make sure that the correct PayPay balance is displayed.
LINE Pay
You can pay using the smartphone payment service LINE Pay.
Payment fee: Free
*The only payment method available is LINE Pay balance.
*For a smoother process, please top up your LINE Pay balance before entering your payment information.
*If you charge after proceeding to the order confirmation screen, or if your LINE Pay balance is not displayed correctly, refresh the page and make sure the correct PayPay balance is displayed.
atone next month payment (convenience store/direct debit)
atone is a payment system that anyone can use immediately, allowing you to pay for your monthly bills in one lump sum the following month at a convenience store or by direct debit.
You can earn 1 point for every 200 yen you spend, and earn valuable NP points that can be used for shopping at atone. For more details, please see the atone official website .
■Payment method The number required for payment will be emailed to you at the beginning of the month following your purchase. Please make your payment by the 10th of the following month using a convenience store terminal such as Loppi or a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the payment procedure by the end of the month via the smartphone app or your online My Page.
(1) Convenience store terminal / Bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard bill (convenience store)
(4) Direct debit *Payments via convenience store terminals/bank ATMs (Pay-easy) cannot be made at Seven-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.
■Notes
・There is no payment fee.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in accordance with the membership terms and conditions of Net Protections Inc. using the specified method.
Pay Later
Pay Later (PayDeferred) is a payment method that can be used with just an email address and mobile phone number. No prior registration or credit card is required. Payment is made in one lump sum the following month. The monthly usage amount is confirmed on the 1st of the following month and will be notified by email and SMS.
Payment Method: Convenience store (Payment fee: 356 yen including tax)
・Bank transfer (Payment fee: varies depending on the financial institution)
・Account transfer (payment fee: free)
■How to set up direct debit: You can register for direct debit (automatic withdrawal) through MyPaidy.
・Applications can be completed online. There is no need to fill out, mail, or upload application forms, personal seals, identification documents, etc.
For more information about deferred payment (Paidy), please refer to the URL below.
https://paidy.com/
Cancellations, returns and exchanges
We cannot accept cancellations or exchanges due to customer convenience.
Please note that we do accept returns and exchanges for defective products and products damaged during shipping, so if you wish to return or exchange an item, please contact our customer center within 5 days of receiving the item. In this case, we will cover the shipping costs.
Please contact us in advance as unauthorized returns (defective products only) without prior notice will take time to process.
Products eligible for return or exchange
- Products that have obvious defects in the product specifications
- Products that have been soiled or damaged during delivery
・If you receive a product that is different from the confirmation email after placing your order
Products that are not eligible for return or exchange
・Phenomena included in the characteristics of overseas products
・Returns and exchanges due to customer convenience (color, size, different from what you expected, etc.)
・Products that have been delivered more than 5 days ago
・Items that are not returned within 10 days of arrival
- Items that show signs of wear, or items that have been altered, washed, or dry cleaned
・Products that have acquired odors, stains, or scratches while in the customer's possession
・Products without tags
・Sale items and lucky bag items
- If the packaging bag is lost or discarded (if the SKUID number is missing)
・Items returned without prior notice
- In the case of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All products are new, but since we are selling them at a low price at the risk of incurring a loss, there may be unavoidable damage.
If there are any detached buttons, please attach them yourself (except for recessed buttons). If there are any minor fraying, please cut them off yourself.
In order to prioritize affordable prices, our shop's products are delivered with simple inspection and simple packaging.
Since most of our products are imported from overseas, the quality of the stitching may be inferior to that of general products sold domestically.
Also, wrinkles during transportation are unavoidable. Please understand the above before purchasing.
Refund/exchange method
If you have received a defective product, please contact us using the inquiry form, providing the following information:
・Name
・Order number
- Product photos (photos that clearly show the defective parts, photos of the entire product)
*Please take photos with a normal camera without a filter.
・Product number sticker (the sticker attached to the bag containing the product)
Once we have received your confirmation, we will refund or exchange your item using one of the following methods.
・Bank transfer (fees borne by us)
・Coupons equivalent to the product price will be distributed
・Exchange for the same product
About Membership
By registering as a member (free of charge), you can shop smoothly without having to enter a shipping address or other information on the payment screen, which can be tedious.
You can also check your order history, past order details, and current order status from My Page.
About inquiries
Please contact us via this page or at the address below.
Randy Customer Support
Reception: Weekdays 10:30-18:00
E-MAIL: info@randy-online.jp
*Please also check the "Frequently Asked Questions" before making an inquiry.
*If you have any inquiries after placing an order, please state your name and order number to ensure a smooth process.
*We will respond in order, but during busy periods it may take up to three business days for us to reply.
*Closed on Saturdays, Sundays, and holidays.