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Shipping and delivery methods
The delivery company is Yamato Transport or Sagawa Express.
The shipping costs are as follows:
Domestic (excluding Hokkaido and Okinawa) 780 yen (tax included)
Hokkaido and Okinawa (remote islands and some areas): 1,000 yen (tax included)
*Free shipping for purchases over 15,000 yen
Issuance of tracking number: Yes
Date and time designation: Not possible
Delivery company designation: Not possible
Delivery time
In-stock items will be delivered in as little as 2-3 days.
Pre-ordered items will be shipped within an average of 14 business days (excluding Saturdays, Sundays, and holidays), and up to 1.5 months.
- Generally, items will be shipped as soon as all items are available, but if a product is found to be defective during inspection or if the product is out of stock, the first available item will be shipped.
*In the above cases, we will contact you to inform you that the item is out of stock, so please check your mailbox. If you cannot find the email from us, please contact us at info@randy-online.jp .
*We may inquire about the shipping period of the product, but please understand the shipping period before purchasing.
Regarding long-term absence
[Items within the storage period]
If you are not at home when the package is delivered, a missed delivery notice will be left. Please contact the contact information on the missed delivery notice and we will resend the package.
*If the name of the person placing the order is different from the name on the nameplate, or if there is no name on the nameplate, we may not put a missed delivery slip. Thank you for your understanding.
[Items that have expired due to long-term absence etc.]
If the item is returned to our warehouse, it will be re-delivered at the customer's expense.
*We apologize for the inconvenience, but please contact the delivery company (Yamato Transport or Sagawa Express) yourself and let them know that you would like to have the item redelivered.
About international shipping
Unfortunately, we do not ship overseas.
About gift delivery
Unfortunately, we do not offer gift delivery.
Payment Method
Payment methods are as follows:
・Credit card payment *The following four credit cards are available:
VISA/Master Card/JCB/American Express
・Amazon Pay
・Apple Pay
・Google Pay
・PayPay
・LINE Pay
・atone next month payment (convenience store/direct debit)
・Pay Later
credit card
The following four credit cards are available:
VISA/Master Card/JCB/American Express
Payment fee: Free
*We are sorry, but we cannot accept installment payments when placing an order. If you would like to pay in installments, please contact your credit card company.
Amazon Pay
When making a purchase, you can log in with your Amazon account and pay with the shipping address and payment method registered with Amazon.
Apple Pay
This is a payment method that allows you to make payments using credit card information or electronic money registered as Apple Pay.
Payment fee: Free
*Please note that if you do not proceed to the payment procedure with Apple Pay after confirming your order, your order will not be completed.
Google Pay
This is a payment method that allows you to make payments using credit card information or electronic money registered as Google Pay.
Payment fee: Free
*Please note that if you do not proceed to the payment procedure via Google Pay after confirming your order, your order will not be completed.
PayPay
You can pay with PayPay, a smartphone payment service.
Payment fee: Free
*The only payment method available is PayPay balance.
*The process will go more smoothly if you charge your PayPay balance before entering your payment information.
*If you charge after proceeding to the order confirmation screen, or if the PayPay balance is not displayed correctly, refresh the page and make sure the PayPay balance is displayed correctly.
LINE Pay
You can pay using the smartphone payment service LINE Pay.
Payment fee: Free
*The only payment method available is LINE Pay balance.
*For a smoother process, it is recommended that you charge your LINE Pay balance before entering your payment information.
*If you charge after proceeding to the order confirmation screen, or if your LINE Pay balance is not displayed correctly, refresh the page and make sure that your PayPay balance is displayed correctly.
atone Next month payment (convenience store/direct debit)
atone is a payment system that anyone can use immediately. You can pay for this month's usage in one lump sum at a convenience store or by direct debit the following month.
You can earn 1 point for every 200 yen you spend, and earn NP points that can be used for shopping at atone. For more information, please see the atone official website .
■Payment method The number required for payment will be emailed to you at the beginning of the month following your purchase. Please make the payment by the 10th of the following month at a convenience store terminal such as Loppi or at a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month via the smartphone app or your online account page.
(1) Convenience store terminal/bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Direct debit *Convenience store terminals/bank ATMs (Pay-easy) cannot be used for payments at Seven-Eleven.
*Electronic barcode and postcard invoices can also be paid at 7-Eleven.
■Notes
・There is no charge for payment.
・A billing fee of 209 yen (tax included) will be charged only in the month of use. (Free if you use direct debit)
・The payment due date varies depending on the payment method.
- Fees will be charged in the manner specified by Net Protections Inc. in accordance with their membership terms and conditions .
Pay Later
Pay Later is a payment method that can be used with just an email address and mobile phone number. No prior registration or credit card is required. Payment is made in one lump sum the following month. The amount used for one month will be confirmed on the 1st of the following month and will be notified by email and SMS.
■Payment method: Convenience store (Payment fee: 356 yen including tax)
・Bank transfer (Payment fee: varies depending on financial institution)
・Account transfer (payment fee: free)
■How to set up direct debit: You can register for direct debit (automatic deduction) through MyPaidy.
・Applications can be completed online. There is no need to fill out, mail, or upload application forms, personal seals, identification documents, etc.
For more information about deferred payment, please refer to the following URL.
https://paidy.com/
Cancellations, returns and exchanges
We cannot accept cancellations or exchanges due to customer convenience.
However, we do accept returns and exchanges for defective products or products that were damaged during shipping, so if you would like to return or exchange an item, please contact our customer center within 5 days of receiving the item. In that case, we will cover the shipping costs.
Please contact us in advance as unauthorized returns (defective products only) will take time to process.
Products eligible for return or exchange
- Products with obvious defects in the product specifications
- Products that have been contaminated or damaged during delivery
・If you receive a product that is different from the confirmation email after placing your order
Products that are not eligible for return or exchange
- Issues related to the characteristics of overseas products
・Returns and exchanges due to customer convenience (color, size, different from what you expected, etc.)
・Items that have been delivered more than 5 days ago
・Items that are not returned within 10 days of arrival
- Products that show signs of having been worn, or that have been altered, washed, or dry-cleaned
・Products that have acquired odors, stains, or scratches while in the customer's possession
・Items without tags
・Sale items/Lucky bag items
・If the packaging bag has been lost or discarded (if there is no round sticker QC number)
・Items returned without prior notice
- In the case of missing buttons, slight stains, fraying, wrinkles, discoloration, odors, etc. All items are brand new, but since we are selling them at a low price at a loss, there may be unavoidable issues.
For buttons that have come off, except for recessed buttons, please attach them yourself. For minor fraying, please cut them off yourself.
In order to prioritize affordable prices, the products in our shop are delivered with simple inspection and simple packaging.
Since most of our products are purchased overseas, the quality of the sewing may be inferior to general products sold domestically.
In addition, wrinkles during transportation are unavoidable. Please understand the above before purchasing.
Refund/Exchange Method
If you have received a defective product, please contact us using the inquiry form and provide the following information:
·name
·Order number
-Product photos (photos that clearly show the defective parts, photos of the entire product)
*Please take photos with a normal camera without a filter.
・QC code sticker (a sticker with a code beginning with VRAN attached to the bag the product is in)
Once we have received your confirmation, we will refund or exchange your item using one of the following methods:
・Bank transfer (fees covered by us)
・Coupons equivalent to the product price will be distributed
・Exchange for other products
*If the product price exceeds the limit, we will give you a coupon for the same amount and you will be required to purchase it again.
*If the product price is less than the amount you paid, we will refund the difference by bank transfer. (We will cover the handling fee.)
About Membership
By registering as a member (free of charge), you can shop smoothly without having to enter a shipping address or other information on the payment screen, which can be tedious.
You can also check your order history, past order details, and current order status from your My Page.
About inquiries
Please contact us via this page or the address below.
Randy Customer Support
Reception: Weekdays 10:30-18:30
E-MAIL: info@randy-online.jp
*Please also check the "Frequently Asked Questions" before making an inquiry.
*If you have any inquiries after placing an order, please state your name and order number to ensure a smooth process.
*We will respond in the order in which we receive your inquiries, but during busy periods it may take up to three business days for us to reply.
*Closed on Saturdays, Sundays, and holidays.